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Retail: customer requests and follow-up
Gather customer questions and prepare answers based on your information.
The pack helps record requests, identify those needing your attention and prepare follow-up. Answers depend on the information and channels you provide.
Included automations 4
01Demande reçue en magasin : noter et accuser réception
Note the request and the customer's email: they get an acknowledgement and the request comes back in your morning briefing.
02Questions clients : réponse en quelques minutes
Your customers get an answer within minutes to common questions; the rest reaches you sorted.
03Point du matin : demandes à traiter et avis
Every morning: the requests to handle, and customers you served asked once whether all is settled.
04Questions reçues par email : réponse rapide
Your customers' questions that reach your mailbox get an answer; the rest reaches you sorted.