By department

Tier-one questions, handled before your team arrives.

A Nexfire agent answers from your documentation, on your website and by email, proposes a reply to every customer review, and hands over to a person as soon as it does not know.

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What it looks like in practice

The Saturday-night visitor gets an answer

The situation: A delivery question lands on your website at 10 pm.
The agent: Bot FAQ
The deliverable: The answer in your website widget, and the thread handed to the team on Monday if needed.
What it does: The agent answers from your knowledge base, citing the source page, and offers to hand over to the team if the question is out of scope.

What it does

The agent answers from your knowledge base, citing the source page, and offers to hand over to the team if the question is out of scope.

Where it stops

It promises neither refund nor goodwill gesture: those requests are handed over.

Where it stops

It promises neither refund nor goodwill gesture: those requests are handed over.

The ticket sorted and the reply drafted

The situation: Fifty support emails are waiting, half of them ask the same question.
The agent: Support Client Pro
The deliverable: The draft replies in your mailbox, ready to go.
What it does: The agent classifies the requests, drafts standard replies from your documentation, and flags sensitive cases.

What it does

The agent classifies the requests, drafts standard replies from your documentation, and flags sensitive cases.

Where it stops

Every send waits for your approval, or that of the level you authorise.

Where it stops

Every send waits for your approval, or that of the level you authorise.

The negative review answered within the hour

The situation: A two-star review lands on a Sunday.
The agent: Gestionnaire d'Avis Clients
The deliverable: The proposed reply, and the PDF root-cause report.
What it does: The agent writes a measured reply in your tone, and feeds a monthly report of recurring causes.

What it does

The agent writes a measured reply in your tone, and feeds a monthly report of recurring causes.

Where it stops

Publishing the reply is up to you.

Where it stops

Publishing the reply is up to you.

The catalogue agents for this department

Support Client Pro

First-level replies from your documentation, escalation of sensitive cases.

Bot FAQ

Instant answers to recurring questions, sources cited.

Gestionnaire d'Avis Clients

Replies to online reviews and root-cause report.

Synthèse Post-Réunion & Plan d'Action

Minutes of team meetings, decisions and owners.

Wired into your daily work

Triggers

An incoming email, a Slack message, a question on your website.

Connected tools

Gmail, Outlook, Slack, your ticketing tool, your documentation in Notion, Confluence or SharePoint.

Delivery

Reply in the widget, draft in the mailbox, Slack or Teams alert for handed-over cases.

It does, you approve

It answers what it knows. It hands over the rest.

You define what the agent may answer on its own and what goes up to a person. A refund, a goodwill gesture, a complaint: never without you.

Frequently asked questions

It answers from your documentation and cites its sources. When it does not have the answer, it says so and hands over. You can review every reply before sending, or authorise it on simple questions only.

You connect your documentation (Notion, Confluence, SharePoint, Drive) or upload your files. It syncs at the time you set.

Three lines of code, your authorised domains, your look. The widget answers your visitors and hands the conversations to your team.

Pick the customer request you no longer want to handle by hand.

Recurring questions, tickets or online reviews: the first agent runs today. Free, no credit card.

Create my first agent for free See a demo on my processes